Policies | AutoVignette Help

Content Accuracy Policy

Source Standards

All factual content on this site is sourced from official ASFINAG publications, Austrian federal legislation (Bundesstraßen-Mautgesetz 2002 as amended), and official regulatory notices. We do not publish information from unofficial or unverified sources without clear attribution and caveat.

Review Cycle

All content is reviewed at minimum quarterly. Pricing information is reviewed and updated each November when ASFINAG announces the following year's vignette prices. Regulatory changes are reflected within 5 business days of official announcement.

Correction Policy

If you identify an error, please contact us via the contact form. We will investigate and, if the error is confirmed, correct it within 3 business days and note the correction date on the relevant page.

Service Limitations

AutoVignette Help provides information only. We do not sell vignettes, process payments, or act as an agent for ASFINAG or any vignette vendor. We are not responsible for decisions made based on our content. For official vignette purchases, use the ASFINAG online shop or authorised channels.

We do not guarantee that information is current at the exact moment of reading — always verify critical details with ASFINAG before travel.
We do not provide legal advice. Information about penalties and enforcement is for general guidance only.
We are not responsible for fines, penalties, or losses arising from reliance on our content.
We do not process personal data beyond what is necessary to respond to contact form submissions.
We do not operate a vignette verification service — use the official ASFINAG website for this.
Our service is available in English and German. We do not guarantee accuracy of any machine translations.
We reserve the right to update, modify, or remove content without prior notice.
Links to external sites (including ASFINAG) are provided for convenience; we are not responsible for their content.

Complaints and Appeals

How to Submit a Complaint

If you are dissatisfied with our service or believe our content is inaccurate or misleading, please contact us at [email protected] with the subject line "Complaint: [brief description]". Include the specific page URL, the content you believe is incorrect, and your suggested correction with source reference.

Response Timeline

We acknowledge all complaints within 2 business days. We aim to resolve complaints within 10 business days. If resolution requires external verification (e.g., checking with ASFINAG), we will notify you of the extended timeline.

Escalation

If you are not satisfied with our response, you may escalate to the Austrian Consumer Protection Authority (Bundesarbeitskammer) or seek independent legal advice. Our registered address for legal correspondence is: Kärntner Ring 12, 1010 Wien.

Accessibility Policy

We are committed to making our website accessible to all users, including those with disabilities. Our accessibility commitments include:

All images have descriptive alt text
All form fields have associated labels
Colour contrast meets WCAG 2.1 AA standards
Keyboard navigation is fully supported
Error messages are clearly described
Page structure uses semantic HTML5 elements
Font sizes are adjustable without loss of functionality

If you encounter an accessibility barrier on our site, please contact us at [email protected].

Policies & Procedures